Go Gripe

As a customer of Advanta for several years, I am very disappointed at their lack of professionalism…Here’s an email I just received… 

Your Advanta Business Card account is funded by an independent trust which owns the balances you owe on your account and provides funding for new transactions. We expect the trust to stop funding activity on our accounts. The trust also restricts our flexibility to fund activity on your account. Unfortunately, as a result, effective May 30th all Advanta Business Credit Card accounts, including your account, will be closed. 

This means that you will not be able to use your card or account for new transactions, including purchases, checks and balance transfers beginning on May 30th. We understand that you may have written checks on your account before May 30th and we will make every effort to honor those checks that are presented to us for payment by June 3rd. If you use your Advanta card to make automatic recurring bill payments, you will need to make alternative arrangements for those payments promptly. 

WTF?

I realize the situation may be a bit out of their control, but… c’mon.

I have always paid my bill in full each month, charging several thousand each period (and often over $10,000). So, to be notified of this only a few days in advance… and to be notified by email.