I have been a customer of AT&T for 11 years and have lived at my present address for 5 years. I have always had good service in my home, so I chose to do away with my land line long distance. Two months ago (January 2011) I no longer have a signal at my home. Have been in touch with AT&T on and off for all of those 2 months. One of their agents (Mr. Hemphill) told me last night (03/22/11) that it was my problem and they were under no obligation to provide me with that service. And he also said that they had no intentions of repairing the problem and that I was just a victim of the mobil phone network. I ask if he would let me out of my contract without charge and “no” was quit harshly and matter of fact. I was told that the contract was a 12 page document if I wanted to read it I could pull it up online. I was not asking for anything that any other user of AT&T customer would want nor do I expect it. I just want service that I pay for monthly and have been doing so for the past 11 years. I also realize that there will be dead zones as you are traveling, but mine just went away all of a sudden without warning. We were told the at the beginning of the problem that the tower servicing our area was being converted from 2G to 3G with a completion date of April 30th. I wonder if they need to compare notes or perhaps he just did not read the memo. We have worked with several AT&T Customer that were reallnice and one that is really exceptional. I hope that they do well in their multi billion dollar merger with T-Moble, but here is one customer that will never in my life time do business with them again nor will I recomend them to anyone if they continue to do business like they are now.
Tommy Antwine
Randlett,Oklahoma

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